Artificial intelligence (AI) technology is being used at the City of Dreams Manila casino resort in the Philippines, to count and verify casino chips.
The AI-based “machine vision platform” is said to have “eclipsed the human benchmarks,” in terms of how the work was previously done by staff members, “reaching 99.7 percent accuracy while massively increasing speed”.
Melco’s integrated resorts feature popular loyalty programs which require the counting and verification of large numbers of casino chips. The new system reduces the number of resources required to maintain efficient operations, allowing the redistribution of employees to areas of more strategic value.
The firm noted that AI technology use in the casino industry was often for fraud prevention, but its employment for a loyalty program, was a “unique case study on the broad applicability of AI and the Cogniac system”.
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