De Kansspelautoriteit (KSA), the Netherlands’ gambling regulator, is investigating possible breaches of the Dutch self-exclusion system. It’s received complaints from players that land-based gambling halls allowed them to play slots despite being registered on the self exclusion system, Centraal Register Uitsluiting Kansspelen (Cruks).
Some of those who complained said they were able to access slot halls with no issues raised, while others had their Cruks registration noted but ignored.
According to the Netherlands’ gambling regulations, all licensees in the regulated market, both online and land-based, must check whether a player is registered on Cruks before allowing them to play.
The system was launched last October on the opening of the new regulated online gambling market. The launch of the new market was held up by a day due to a technical error with the system.
Players can register on Cruks themselves, but they can also be referred by friends, family or operators themselves if they have concerns that the person may be suffering gambling harm. The KSA said it may impose sanctions if it identifies any breaches of the rules.
In December, the KSA asked licensed gambling operators to run checks on their customer bases to make sure that no players were registered with Cruks after it detected an error that allowed some players that had signed up to access online gambling.
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