… think about it
On October 3, 2023, Coljuegos committed to evacuate the processes that were dammed, with the deadline being the 26th of the same month, something that did not happen and as of today, February 27, 2024, has not been achieved due to multiple factors, which They are not attributable to the operators.
What has hindered the bulk of the procedures is the updating of documents that rest in the folders of each of the contracts and that the analysts judiciously review, which is the duty, but which overflows with requirements for the operator to submit documents that are repeatedly last minute before the contract expires, understanding that the person who could issue them may be another state entity that has specific processes and times making their prompt achievement impossible. Added to the above is the inexperience of the analysts themselves, who despite the ISO 9001 certification granted to Coljuegos did not have the knowledge transferred adequately and must consult the Legal Department that decides at its own discretion the interpretation of the lack and which falls into outbursts most of the time.
In the third two months of 2022, an Internal Quality Audit by Bureau Veritas certified the 16 Coljuegos leaders from the areas involved who participated under the MIPG model - Integrated Planning and Management Model - many of whom are no longer in the entity, But this does not prevent user management from being traumatized given that the ISO 9001 standard ensures the continuity of processes, the application of which is currently non-existent and does not allow discussion.
“Trust and efficiency are my proposal, and it is not something capricious.”
Trust: if there is seniority in the contracts, if the operator has a track record of decades, why not give the opportunity to receive approval or renewal of the contract, adding an additional yes where a reasonable time is given to correct the novelty? This term, equivalent to the delay in which the processes are, this is not the panacea but it unlocks the bottleneck, thus achieving efficiency, which inevitably generates progress, improving the management indicators that will be reflected in the performance report. accountability and in the upcoming re-certification of ISO 9001 for Coljuegos.
Let's push to the same side,
think about it …
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