“A norm is a standard document that provides the requirements, specifications, guidelines or features that can be used constantly to ensure that the materials, products, processes and services are suitable for its purpose. In this sense, quality certifications are related to the prior establishment of a standard or reference among all parties that have an interest in a product such as suppliers, buyers and users, or governments, among others. In this way, once a consensus has been reached on the basic and minimum characteristics that a product or service must have, certification is reached”

Thus the things and living the day of a procedure in Coljuegos, lack of coordination between its departments or worse still the arbitrariness of the legal department of the entity, it is not unreasonable to suggest that a certification or several certifications be adopted by them, since lotteries, the chance and some of the Casino operators already have one or more of them.

ISO 9004: 2009 or ISO 19011: 2011 - which presents a guide on internal and external audits of quality management systems would be great tools to accelerate and clarify processes since the lack of coordination makes for example delay a concept for a transfer from a MET to another site.

And since for several months we have been providing information to Coljuegos, ISO 27000 would certify the care of information and the administration of the security of assets, such as financial information, intellectual property, employee details or information entrusted by third parties.

Clarity is more than necessary, since the government is determined to show transparency in all its actions; and that is where an ISO (which is not yet imposed) ISO 37001, Anti-bribery that includes the adoption of an anti-bribery policy, where a person is appointed to supervise compliance against bribery, training, risk assessment and due diligence in projects and business partners, the application of financial and commercial controls, and institute information and investigation procedures (something like the compliance officer, for us operators) would work for everyone , because it would shield the entity against obscure facts and at the same time give the industry the immaculate halo to be regulated by an entity that operates under this ISO.

All these certifications for the basics: direct, control and preserve; It is not much but enough.

Too much to ask? I do not believe, we all know that we must advance to the next level and the regulator cannot lose pace and has to live up to the best in the world, or else to attract foreign investment?