The British Gambling Commission has a list of changes for its license conditions and codes of practice (LCCP). This is intended to help protect gamblers and make the practice safer and fairer for players.
The new set of rules are set to raise standards for the alternative dispute resolution program that is already in place. The first set of new rules due to be introduced in October 2019. They will apply to all licenses except those for gambling machines and software licenses.
The changes will affect how customers interact with operators. Providers will now need to focus more on the outcome of identifying and dealing with players who exhibit signs of developing a gambling problem and the associated risks.
They will also be required to assess the impact that an interaction has on a customer, as well as the effectiveness of their overall approach to problem gamblers.
Further new rules will come into effect in January 2020. They will ensure that funds contributed by operators in the gambling industry are targeted to help deliver the Commission’s National Strategy to Reduce Gambling Harms in Britain.
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